Reviews & Testimonials for Saratoga Springs, NY D.D.S. Dr. Marcus Raffuel General & Family Dentistry Services

10/21/24 First time visit was good, everyone was very nice and gave me great advice. Look forward to continuing my dental care here. 11/5/24 UPDATE: I just wanted to add to my review. Yesterday I was struggling very with severe tooth pain. Not only did they listen to me and handle me professionally and with the best care, Dr. Marcus gave me a last minute root canal and saved me from my mental spiraling. I was in so much pain and called the office in tears. They got me right in, he fixed my tooth and all my pain is gone today! I can’t say enough good things about this office. Thank you thank you thank you!! You guys are all so amazing. More

This was my first visit. I found the practice personnel to be friendly and pleasant. They have clean facilities. Shelley is a kind and professional hygienist. Dr. Marcus was pleasant and caring. All in all, I had a very good experience, and will return for my dental care. More

Always such a good experience. Cleanings go friendly, quickly and the tech’s are gentle. The first time I had to have a filling, they listened to me about my anxiety and provided solutions. The second time I had to have a filling was yesterday and I had no anxiety at all. Dr. Raffuel is very personable, caring, and gentle. I didn’t feel the novacane pain at all really and for the first time in my life only the amount of novacane needed was used. My whole face wasn’t numb for 24 hours like usual… Dr. Raffuel is well informed and explains what he is doing and why. He knew I would be sore from some of what he had to do and he prepared me for that and gave me medicine there and to take home. He was right every step of the way and took good care to make sure I was okay and comfortable. He is also the only dentist so far to care enough about my TMJ pain to offer me a solution that no one else had yet and I am grateful to at least give it a try. The receptionists are very knowledgeable and friendly!! I never have to wait long to be called in and the hygienists tech’s have always been so kind and quick and gentle. I recommend Greenwich Family Dentistry to everyone I can. More

Dr Raffael is the best and now that he is in Greenwich I’ll continue to use him as long as he is practicing. Everyone in this office is very professional and friendly Dental hygienist Colleen is great as well! More

Dr. Raffuel is the dentist ever! Knowledgeable, good bedside manner, gentle, kind, and tentative. Hygienist's are friendly and front end staff very helpful. Very attractive and comfortable office. More

Was the first visit for a cleaning, Colleen was awesome. Took here time explained everything. Very happy glad I made the switch to your office. More

My experience with Marley smith was the best Iv ever had More

This was my first time here and Shelley was my Hygienist for my checkup/cleaning. She was very friendly and professional, and did a great job on my teeth. I met Dr. Marcus briefly at the end of my time with Shelley - he also very nice, and Emily at the reception desk was really wonderful to work with too! A terrific first time visit! So far, I’m very glad I made the switch from another dental office. More

I got 3 huge cavities filled and didn’t feel a thing. I almost fell asleep. The dentist was nice. The hygienist was great. Really smart. The office staff was very friendly. I almost didn’t want to leave! More

Always a great and friendly atmosphere. More

Great experience!! More

As always a very professional and cheerful office. My hygienist was very kind and cheerful. Also my dentist took time to explain what might be needed in the future and we had a very congenial conversation. More

What a gem we found in Greenwhich NY. The whole group were so kind. Colleen made me feel so at ease.🙏 Everyone is so nice and kind. They make me feel so comfortable. 🤩 More

My first visit with this office was today and I’m very impressed. I worked with Shelly and Dr. Marcus and both were outstanding. I have not been taking care of my teeth, and I know that. Neither one of them made me feel ashamed or gross at all. Shelly really took her time to do a great job cleaning my teeth. They feel so clean now! They answered my questions and calmed my fears. I feel so relieved leaving when I went in very nervous. In addition to all of that, the office got me in in just a few days as a new patient (on a cancellation, but how awesome!). I was pleased from the beginning to the end of the experience, and I definitely won’t be going anywhere else. More

Dr Marcus is absolutely the best!! More

Greenwich Family Dentistry is absolutely FABULOUS!! I hate going to the dentist and they have done everything to help me feel otherwise. Their front desk staff is welcoming and helpful, while the actual dentist and hygienist were delightful, informative and showed nothing but respect and understanding with any of my hesitations. I don’t even live in the area but will make the trek to keep them as my dentist. I highly recommend them to fullest! More

Colleen does a very thorough cleaning, offers suggestions to improve oral health and shows genuine passion in her work. Her personality has helped me overcome my dental fears. More

Very professional, polite, great staff, best Dentist around!! More

Very satisfied with Dr. Raffuel! Great cleaning and service! Been going to him since 2016. More

The staff is always very helpful and very informative as well as the dr.allways has a lot of patience 😀 love to go there I'm always relax I recommend them to my friends and family . Thank you Dr's and staff More

Awesome staff and dr Marcus. Travel full time and while in lake George lost a cap. Practice was able to get me in quickly, within an hour. After a quick X-ray to make sure no other problems, They were able to Reglue cap and get me on my way. Very clean and friendly. More

My family and I love this dental office. Everyone is just so nice and makes every visit as comfortable as possible. I had to have some dental work done that was not fun, but they all made it so much easier for me and made sure I was good throughout the entire visit. Highly recommend! More

First time patient; great dental practice. Amanda L. was my hygienist. Careful, thorough, a real pro. Dr. Raffuel was quick and efficient assessing the health of my teeth. Highly recommend. More

Very pleased. They squeezed me in right away with a fractured tooth and quickly referred me to an oral surgeon. Tooth has been extracted and I’m on the mend. Everyone was very nice and extremely helpful. Thank you all! More

We absolutely love Greenwich Family Dentistry. Everyone is so kind and helpful. More

I would highly recommend Marcus Raffael DDS at Greenwich Family Dentistry !!! Not sure where he came from , but I am sure glad that he came to Greenwich !!!! This guy is great !! More

Excellent care! My 4 year old daughter had so much fun interacting with the staff! She left the office saying that she couldn’t wait to go to the dentist again! More

Wonderful and caring dental services! Thank you!! More

Very friendly and gentle dental services. The hygienists and dentist treat you like family, caring for your personal dental needs and prevention. I’ve been to many dentists and this place and staff have been by far my best dental experiences. Very grateful to be a patient at Greenwich Family Dentistry!! More

Colleen is wonderful…gentle and caring! I think my teeth look great…although these “zings” still hurt a lot! Hopefully one more day! Thanks again Colleen! More

Efficient, allows time for questions, friendly staff. More

What a gem we found in Greenwhich NY. The whole group were so kind. Colleen made me feel so at ease.🙏 More

Such a wonderful caring staff. I was not a patient but they got me in for an emergency. They were knowledgeable and caring fixing my problem…..I am now a patient. More

I have been with Dr Raffuel for years. He was excellent in explaining the process and his ability to put one at ease was not just professional - compassion was front and center. More

Great visit w/ the dentist and technician, as always. Great people, good work. More

Paula is fabulous! More

Wonderful experience! I recommend highly! Staff is very attentive and gentle. I'm very happy with my teeth! More

Tooth extraction was a breeze. Its the closest thing to a massage appointment and covered by my insurance! Its a win. 😂 Very understanding Dentist (Paul) and Assistants. Everyone is beautiful. Can't wait to see them again for my 6 months cleaning! Went again for a crown. Still so relaxing. They really are very considerate with patients pain tolerance. I love and appreciate that. Thank you so much for being one of the best dentistry! More

Couldn't have asked for better care with Paula and Marcus. So thankful Marcus didn't leave your office as I had thought. Both are Very friendly and caring. Great experience. More

At the end of the day - you generally want to get in and out of a Dentist’s office. Greenwich Family Dentistry makes the experience so smooth and pleasant. The front office staff was super welcoming, Colleen, the hygienist that handled my cleaning was awesome, and I can’t say enough great things about Dr. Raffuel. I’ve been a patient of his for years and followed him when he moved to this practice. The space is laid out well, so people aren’t tripping over each other between scan and exam rooms. Very happy I made the switch. More

My first visit was a 5 star experience!!! More

Very pleased. Short waiting room time, pain free time in the chair. Great attention to detail on dentle work and very friendly staff from the front desk to the doctors and assistants. Couldnt be more pleased. The Folks at Greenwich Family Dentistry have taken all my anxiety for visiting the dentist. JC More

So happy to be back with Dr. Raffuel! Great cleaning and service! More

I honestly did not think I would find a point in time where I would review a dental office but based on my experiences at other places and comparing it to today it is warranted! I absolutely recommend Greenwich Family Dentistry. My tech Colleen is beyond phenomenal. She is kind, considerate, attentive, and most importantly exceptionally knowledgeable. She explained things to me so I understood and at no point did I feel like just a person in a rotating door of people. The dentist Dr Raffaul (I might be spelling this wrong and I apologize!) was just as passionate and knowledgeable! I didn’t feel like that procedures were pushed on me, everything felt thought out, explained, and was planned with me. Thank you and your team (and again HUGE shout out again to Colleen for her exceptional service, personality, knowledge, and passion). Having been client facing in many of my careers I cannot help but notice when someone stands out! You changed the way I feel about going to the dentist please don’t ever go out of business because I am here for life!!! More

Very professional and caring! More

Dr. Marcus, the hygenists and the rest of the staff are exceptional in what they do. They are proessional, caring and friendly which definitely makes me feel comfortable. More

Fantastic place. The staff are all wonderful, as well. We are so lucky to have them in our little community. More

My filling was done with ZERO pain, and the cost was less than I expected with my out-of-network coverage. VERY happy customer! More

Dr. Marcus and my hygienist were absolutely amazing. I have severe dentist anxiety and had not been for an embarrassing amount of time. They were so kind and understanding and even with an invasive procedure, there was no discomfort whatsoever! Highly recommend! More

My experience was 5-star. Colleen and Marcus made me feel very comfortable and at ease with my cleaning and prospective dental work yet to be performed. I am grateful to have finally ended my procrastination and would recommend Greenwich Family Dentistry to anyone in need of their service. More

Such a great staff ! Took such good care of me had a broken tooth. Thank you Dr Raffel and his assistant !Lesa More

Lake george family dentistry is set in a clean friendly setting. You are greeted as you enter and wait in a comfortable room. The techs are polite and very professional. Your exam room has soothing music and the exam chair is also comfortable. The dentist is both friendly and conversive. He explains your procedure and answers all questions before starting. I experienced alittle discomfort as the procedure started. The dentist stopped immediately and added an additional medication to block the pain. I would absolutely recommend LGFD More

Greenwich Family Dentistry has a caring staff. My hygienist was very thorough. She asked if I were having any issues with my teeth and we discussed how to resolve the issue. I am very pleased with the service and the congeniality of the staff. More

Quick and thorough check ups and cleaning. Great dental experience! More

This office is great! All are friendly and helpful. They answer questions and discuss options. The ladies at the front desk are always willing to check for cost od a procedure. And they send out reminders of your appointments via email and text! Like several times! 🤣 I at one point thought I need a restraining order...lol ....they are great I have suggested them to many. Thank you for making it easy and unstressful!! More

Colleen is always friendly and caring. She does a great job on my cleanings. She makes going to the denstist a very pleasent experience. More

I had a broken tooth crisis. The appointment they gave me was over a week away. They came through for me with a next day appointment with the hygienist! Colleen to care of cleaning my teeth and getting my x-rays done. Dr. Raffuel ground down my broken tooth, and boy does my cut up tongue feel so much better! Awesome service, quick to get me in. More

My dental cleaning and dentist's care were very thorough. More

Been going here for most my life!!!!!! Very nice people!!!!! They have always taken great care of me and my teeth!!!! More

I get serious anxiety before any dental work, even routine cleanings. I have had very positive experiences at Greenwich over the years despite my anxiety. I have seen 3 different dentists and a number of dental hygienist's and all but one hygienist have been very considerate professional. I would strongly recommend Greenwich Dentistry to anyone. Edited to add: Just had a fairly involved filling procedure. Dr. Marcus Raffuel and assistant Hannah gave me fair warning before each step and were considerate the whole way through. More

Doctor Marcus is great! He is very personable & really seemed to care about some health issues I am having. He took care of an issue with one of my teeth and did a great job. The staff was also very helpful & friendly. I would highly recommend this practice. Thank-you! More

Very professional and informative staff that make you feel as comfortable as possible. They also give you a very nice breakdown of the services/treatments being done and will run your insurance FIRST before doing so. They also actually accept more insurance plans and generally are just more affordable than other dentistries in the area without sacrificing care and quality! More

Lovely office...great staff, friendly and very accommodating. We are glad we found Greenwich Family Dentistry! More

Everything went as planned. More

I had a very comfortable experience at Greenwich family dentistry. Going to the dentist can be quite anxious for me and it was very comfortable More

Very impressed with the technical skills and social skills as well. It takes a lot to impress me, especially a 5 star. More

My main reason for switching to Greenwich Family Dentistry was because Dr. Marcus Raffuel is now practicing there. He has done dental work for my family and I in the past and I have 100% confidence in his decisions and ability to do whatever is necessary and in my best interest. That was very important to me in this day and age of businesses looking to make a fast buck! It certainly is worth the few extra minutes of drive time to get quality work done. Everyone from start to finish was very friendly and did a great job! More

I just wanted to come here to say that this is a phenomenal dental practice ! 5 stars on our behalf! From the day we made our appointment all the way through the completed treatment, the staff was friendly and very helpful. They took the work out of all of it. My children went in for cleanings and the hygienist, Colleen was very good with kids, fast friendly and efficient! She even made our little guy laugh a few times. He said he definitely would go back to her again. The dentist, Dr. Raffuel was very thorough in discussing future treatment my child needed. This new dentist is truly an asset to the team! Five stars ⭐️ More

Professional, personable, efficient. In and out (with X-rays) in 35 min. More

Everyone is pleasant. Timely appointments. Best cleaning I’ve had in years! More

Greenwich Family Dentisrty is the best practice I have ever been too. I am a 63 year old teacher, and have been their client for over 15 years. The level of professionalism and care is extraordinary. It is very rare to find such a well run office and such experts in the field of dentistry. I have never found anything comparable in NYC. The professional teeth cleaning is amazing, and has literally saved my teeth over the years. Paula , the dental hygenist is an expert and truly a gem and, Dr. Valerio DDS is exactly what you'd look for in a dentist, calm, caring and very thorough. Veronique de La Bruyere More